Terms & Conditions

 

TERMS AND CONDITIONS

Terms and conditions for www.lesreves.dk
Owned by Les Rêves
CVR-nr. 37984345
Hoffmeyersvej 3, 2th
2000 Frederiksberg, Denmark
lesreves@lesreves.dk
Telephone. +4531246499

CANCELLATION RIGHTS

As a customer, you have 14 days cancellation right from the day you receive your order. Within these 14 days, you must inform us if you want to return and cancel your order. You can inform us of a cancellation by writing an email directly to lesreves@lesreves.dk. In this email, you should write why you wish to return your merchandise, what you want to return, and what account number the reimbursement should be transferred to. Further, you must clearly provide your full name and the address to which the order was sent. You cannot cancel your purchase by refusing to receive the goods without informing us adequately.

METHOD OF PAYMENT

We use ePay, which is a safe and accountable payment system. We accept all normal cards such as DanKort, Visa and MasterCard. Your payment will be handled by ePay, and therefore, Les Rêves will not have access to your account information.

RECLAMATION

If you want to make a reclamation on a purchase, please send a written description of the reclamation to lesreves@lesreves.dk, where you describe the fault in as much detail as possible. We will consider all reclamations individually, and should your reclamation be fair and within 24 months of your purchase, you will have the possibility to have your product repaired or changed, or you can get a reduction of a full return of the price – dependent on the details of your specific case.

CONSEQUENCES WHEN PRODUCTS ARE NOT PICKED UP

If you do not pick up your purchase, you will be held responsible for covering costs Les Rêvesface in regards to the return of your package.

PERSONAL INFORMATION POLICIES

When you shop at www.lesreves.dk you are required to provide your name, address, phone number, and e-mail address so that we can send you the products. We will keep your information confidential, and will only use it to send you your purchase.